Return & Refund Policy
This policy covers products purchased through the Mira Cleaning Services online shop (detergents, fabric softeners and other laundry/cleaning supplies). It does not cover our laundry service itself, which is handled separately.
No returns on delivered products
Because our shop sells consumable goods (detergents, softeners and similar items), we are unable to accept returns or offer refunds once an order has been delivered or collected and the packaging has been opened or used, except as described below.
Exceptions - damaged, defective or incorrect items
If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery or pickup with your order number and a photo of the item. We will arrange a replacement or a full refund at no cost to you.
Order not received
If a paid order was not delivered and cannot be located, contact us with your order number and we will investigate and issue a replacement or refund as appropriate.
How to request a replacement or refund
Message us on WhatsApp with your order number, name/phone number used at checkout, and a description (and photo, if applicable) of the issue:
Refund method
Approved refunds are returned using the same method the order was paid with (Lipa Namba/mobile money reversal, or cash for Cash on Delivery orders), and are processed promptly once approved.